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Terms, Conditions & Disclaimer

These are the terms and conditions upon which CANDYRED.COM.AU (“Candyred.com.au”) sells products through its site www.candyred.com.au (“Site”).

Through the use of the Candyred.com.au website and the purchase of a product or products through this website, you declare that you agree to the below terms and conditions.

We may update this site, these Terms and Conditions, and our products at any time. Your continued use of the Site constitutes acceptance and agreement to any changes or amended terms and conditions.

Age of Consent

By placing an order at Candyred.com.au, you warrant that you are 18 years old or older and agree with all our terms and conditions. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.

Site Requirements

If you choose to open an account with us, you are solely responsible for keeping your account username and password confidential. Candyred.com.au is not responsible for any unauthorised transactions made through a customer’s account.

If you access and use this Site on behalf of someone else, you represent that you have the authority to bind that person as principal to these Terms and Conditions.

Payment

Payment is required in full at the time of placing your order.  By making an online purchase you warrant that all details you provide are valid and correct and authorised by the credit card holder.

We do not provide refunds where a purchase is claimed to have been made without authorisation.

Contract Formation

All orders made by you through the Candyred.com.au website are subject to acceptance and availability. We may choose not to accept your order for any reason.

Products sold by Candyred.com.au are not available for re-sale unless agreed to by Candyred.com.au.

Candyred.com.au reserves the right to cancel or limit any orders which we suspect are in breach of these terms or conditions, and a refund will be provided on any order that is refused.

Prices of our adult products are correct at the time of entering information, however, we reserve the right to change prices without prior notice (although we will inform you if any such price change affects your order).

For the avoidance of doubt, no contract will exist between you and Candyred.com.au for the sale from Candyred.com.au to you of any product unless and until Candyred.com.au sends you an e-mail confirming that it has dispatched your product.

Deliveries In Australia

Please allow 1 business day for delivery, after your order has been processed.

Processing time which can take between 24 – 36 hours. (It is typically next day delivery, as all our products are shipped Express Post).

Note that deliveries may take longer due to Australia post & other delays which are out of our control.

Deliveries will be left at the post office for pick up, if you are not home to receive them from an Australia Post employee. All items will be in a plain Express Post satchel, with no reference to Candyred.com.au.

If delivery issues arise, we will assist by communicating with the postal service & working with you to resolve the issue as best we can. Once your package has been detailed as delivered on the Australia post website, we unfortunately cannot refund or re-deliver your items.

It is important that you have your address correct at check out & make sure others at your property are aware that you are awaiting a parcel. Candyred.com.au are not responsible for deliveries that go missing due to an incorrect address entered by you.

Sex Toy Return Policies & Procedures

Please choose your products carefully before you buy them. Due to health & hygiene reasons, we are unable to offer refunds or exchanges when products have been used, unless they are found to be faulty.

We also do not provide refunds for a change of mind or incorrect selections.

To the extent provided by law, we offer a 30 DAY REPLACEMENT WARRANTY for faulty products, from the date you receive your product. Candyred.com.au reserves the right to inspect faulty, defective or damaged products.

If your product is faulty, you are entitled to a refund or to have the product replaced with an identical product, subject to availability.

If we cannot replace the product, we will offer you the option of choosing another product of the same value. We may also replace your product or offer you a refund if;

  • The products are not fit for the purpose described or the description provided is not accurate;
  • The products are damaged during transit (excluding damage to packaging only) or;
  • You have been provided with the incorrect product.

Please contact us before returning the item – each claim will be assessed on a case by case basis with the appropriate course of action taken.

Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge and you will be reimbursed for the postage paid by you in returning the item.

Before returning a faulty toy please check the following:

  • Make sure you are using the correct batteries
  • Make sure the batteries have been inserted correctly
  • A number of our vibrators take 4 batteries although may look to only require 2
  • Try new batteries
  • Make sure battery connectors are not wet or have moisture

When returning your product, be sure you include ALL of the following details:

  • Full name (used when placing your order)
  • Your order number
  • Briefly state the reason you are returning the product
  • Your instructions informing us how you would like the issue resolved.
  • How to contact you either email or by phone

Please contact us via email for return address details, if required. 

Product Reviews

You agree to only upload reviews that are true and correct and not false or misleading in any way. Candyred.com.au reserves the right to remove any consumer reviews at any time.

By uploading a review, you agree to indemnify Candyred.com.au for any loss or damage suffered and costs incurred by Candyred.com.au as a result of a false or misleading review.

Disclaimer

  • The customer warrants and accepts full responsibility when using any products purchased from this site.
  • We ‘The Vendor’ will not take responsibility for misuse of products purchased from this site.
  • We ‘The Vendor’ will not take responsibility for injuries which may result whilst using products purchased from this site.
  • All products purchased from this website should be used in accordance with manufacturer instructions. Candyred.com.au is not responsible for any loss or damage suffered if products are used other than for the purpose described.
  • Concerned about using any products purchase from this site? We recommend consulting your Doctor or medical practitioner before using any product.
  • Product usage time is dependent upon the life-span of the batteries you use, and will vary among brands. Candyred.com.au is not responsible for Client dissatisfaction, loss or damage that arises from batteries.
  • Candyred.com.au makes no guarantees about specific results to be achieved from use of any product. Customer results are personal to the individual and will vary.  Any descriptions about products are made in our view only, in order to describe what the product can achieve and are not guarantees in any way.
  • Products should only be used on adults, and should not be used on animals or children.
  • By purchasing products online, you accept that all photographs are indicative of what the products look like, but appearance may vary in actual products delivered due to screen variances on individual computers. We do not guarantee an exact match to the photographs displayed.
  • Product ratings are provided by Customers and are in no way to be considered as representations or guarantees by Candyred.com.au.
  • Product descriptions include the materials that the products are made from.
  • Candyred.com.au will not be responsible for any loss or damage suffered by an adverse reaction arising from use of a product unless the product is faulty.

Candyred.com.au provides this website not as professional advice but as guidelines for information only, upon the condition that the user, by receiving or reading the material contained on this website, agrees not to act in reliance upon it without first satisfying himself/herself by independent inquiry or advice as to the suitability, appropriateness, relevance, nature, fitness or purpose, likely side effects or long term effects, accuracy, reliability or otherwise of that material, having regard (without limitation) to the physical condition of the user, and his / her general fitness or medical condition.

To the extent permitted by law, the user agrees that the user shall not have, make or bring an action, suit, claim, demand or proceedings against Candyred.com.au for damages, compensation, losses, costs, expenses, orders or any other legal or equitable remedy should any such material be found to be incorrect, inaccurate, erroneous, defective, deceptive or misleading, whether caused by negligence of Candyred.com.au or any other cause whatsoever.